CUSTOMER SERVICE 24 / 7 / 365

The Fort Worth-based call center may be the one feature that best differentiates First American Payment Systems from its competitors.

Ongoing merchant support has long been a top priority at First American, and is viewed as an essential component to fostering lasting, and growing, customer satisfaction. As a result, First American has invested a significant amount of capital in creating its own, in-house, customer service center.

Merchant calls are answered by First American employees, twenty-four hours per day, seven days per week. Phone calls are never out-sourced. With the assistance of cutting-edge call center technology, inbound callers are connected to a human being in less than 45 seconds. According to current call center statistics, 98% of all incoming calls are resolved within that first phone call. Not only do we connect you with a live person, we connect with a live person who can get the job done right.

At First American Payment Systems, superior ongoing customer support is not just a line in a mission statement, it is the mission.

Call Center

First American supports merchants of all sizes every minute of every day, all year long. With industry leading hold times, merchant issues are handled swiftly and professionally, empowering you to focus on growing and managing your business. Our support center is located in the heart of Fort Worth, TX. Having an issue with your processing? Call us! We’d love to talk with you.

Deployment

First American encrypts and deploys a wide range of terminals and point-of-sale systems from our support center. Utilizing best-in-breed security protocols and stringent quality assurance protocols, we program your equipment just the way you want it–so it arrives ready to use, right out of the box.

Systems Implementation

Think it takes a technical person to program your hardware solution? Well, it does. That’s why our highly trained staff will program your terminal exactly to your specifications and call you to make installing your hardware painless. Ensuring you are fully trained on operating your equipment is a key part of our installation process.

Security

At First American Payment Systems, we take security seriously. That’s why we are a participating member of the PCI-DSS council. We also employ a group of dedicated security professionals that have a singular goal of assisting business owners with PCI-DSS validation.

Statements

First American merchants have access to their processing statements through FirstView®, our cloud-based reporting suite. Businesses processing with First American can access FirstView® here. Don’t have a processing account with us? Contact First American today and take advantage of our payment solutions.

Host Services

Many of First American’s point-of-sale terminals feature Host Services. By accessing Host Services through your terminal, you can order supplies or request a call from Customer Support.

2013 & 2014 recipient of the ATSI Call Center of Distinction award for quality service and support.